At Kodiak, we combine our 20+ years of experience with a deep-rooted commitment to customer satisfaction. While we strive for perfection in creating high-quality customized products, we're aware that errors can occasionally occur. We stand by our work, and your satisfaction is our priority.
Though most customized products don’t typically come with a return option, our policy ensures that your needs are put first. If you encounter any issues, we aim to rectify them promptly. Please fill out our customer care form within 60 days of the delivery date, and our dedicated team will respond within one business day to discuss a resolution.
We accept returns of unopened, unused blank products in their original packaging within 90 days of purchase. Returns found to be defective (as determined by Kodiak) will be returned free of charge, with a pre-provided UPS label. All other returns are the responsibility of the customer.
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